Refund policy

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

We only accept exchanges for jewelry from our inventory that is in perfect, unworn condition, and packaged in the original TABOO STUDIO gift box with the receipt. Special and custom orders are final sales and cannot be exchanged.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return and for us to give you a store credit.

If you are returning jewelry for exchange, you will need to pay for shipping and insurance. Insure the package for the full value of the jewelry, and package it in a box that will provide complete protection for the jewelry during transit. Ship to:

TABOO STUDIO
1615 ½ W. Lewis St
San Diego, Ca 92103

Please contact us with any questions: +1 (619) 692-0099 or email us at julie@taboostudio.com.

Unfortunately, we cannot accept returns on sale items or gift cards.

If more than 15 business days have passed since we’ve approved your return, please contact us at julie@taboostudio.com.

RETURN EXCLUSIONS

We encourage you to reach out to us on a case by case basis. Your happiness is important to us and we are always here to help in any capacity we can.

Special Orders. When an item is special order, the gallery and the artist are specifically making the item for you at your request; therefore, anything that has been special ordered is non-refundable and not returnable.

REPAIRS

Taboo Studio Gallery is pleased to have special relationships with all of our artists and their studios and we are here to help, and provide an excellent service to our clients. All of the jewelry in our collections has been hand-fabricated. As with any product, natural wear and tear or an accident might result in a piece of jewelry becoming damaged or broken.

Taboo Studio stands behind the workmanship of your purchase. Due to the fact that items sold at Taboo Studio are hand-fabricated, all changes, services or repairs on these items must be implemented with our approval.

We are only responsible for work executed under our direct authorization.

Please contact us at +1 (619) 692-0099 or email us at julie@Taboostudio.com, and we will help to find a good resolution.

We encourage you to reach out to us first with alterations and repairs.

We urge you to send anything in this condition back to us for evaluation. Once we look at the piece, we will determine what course of action to take. This usually means it is sent back to the studio of the artist who originally made it so it can be repaired to their specifications. The process may take 2-8 weeks and, depending on the situation, may have an associated charge assigned by the artist. If you have any questions about this process, please do not hesitate to call us at +1 (619) 692-0099 - we are here to help.

Cost of repairs will be determined on a case by case basis.

WE ARE HERE TO HELP

We know the pieces you have attained through Taboo Studio are special to you and we are pleased to offer this service. Please call us at +1 (619) 692-0099 or email us at julie@Taboostudio.com if you have questions.